Learn why your account was banned or suspended from Xbox Live
If you did something that violates the Microsoft Services Agreement, your account may have been suspended by the Xbox Live Policy & Enforcement Team. To view your account’s enforcement history and learn more about Xbox Live suspension policies, sign in to enforcement.xbox.com. For more info, see Microsoft’s Code of Conduct Explained for Xbox Live Customers.
If you move to a different country or region, change your region setting to keep shopping at Store. Note: Most products purchased from Windows Store in one region will not work in another. This includes Xbox Live Gold and Groove Music Pass, apps, games, music, films and TV programmes.
For help with the Xbox app, enter your question in the search box on the taskbar. You’ll get answers from Cortana or Bing.
Try “What’s the Xbox app?” or “What’s a gamertag?” If that doesn’t work, have a look at the Gaming & entertainment page on the Windows website.
If you’re having trouble signing in to the Xbox app, here are a few things you can try.
Make sure that you’ve connected to the Internet.
Go to Xbox.com and sign in there to make sure that the Xbox service is up and running and you don’t have any issues with your account.
What hardware do I need to record Xbox game clips on my PC?
Your PC needs to have one of these video cards:
AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series and R7 series.
NVIDIA: GeForce 600 series or later, GeForce 800M series or later, Quadro Kxxx series or later.